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Showing 121-140 of 151 results
R12,700.00

FET Certificate: Contact Centre Operations NQF L4 SAQA ID 93996, LP 94081(New)

FET CERTIFICATE: CONTACT CENTRE OPERATIONS (NQF L4 SAQA ID 93996, LP 94081) The National Qualification in Contact Centre operations is designed to meet the needs of those learners who want to advance themselves and will assist those who make Contact Centre Operations their chosen career path. This Accredited National Qualification…
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R12,700.00

National Certificate: Contact Centre NQF L3 SAQA ID 93997, LP 94082 (New)

NATIONAL CERTIFICATE: CONTACT CENTRE & BUSINESS PROCESS OUTSOURCING SUPPORT (NQF L3 SAQA ID 93997, LP 94082)  This Accredited National Qualification is intended for persons who already work as Contact Centre and/or Business Process Outsourcing agents or who wish to join the contact centre and/or Business Process Outsourcing industry. The qualification…
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R4,850.00

Personal Effectiveness (New)

Personal Effectiveness: Code BAF1PE Module 1 of FET CERTIFICATE: BUSINESS ADMINISTRATION SERVICES(NQF L4 SAQA ID 61595, LP 93568)  In this SABPP accredited skills programme, students will cover the following unit standards with 10 credits, Achieve personal effectiveness in business environment Apply efficient time management to the work of a department/division/section Entrance…
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R4,850.00

Coaching for Performance (New)

Module 2 of FET CERTIFICATE: CONTACT CENTRE OPERATIONS (NQF L4 SAQA ID 93996, LP 94081)  In this SABPP accredited skills programme, students will cover the following unit standards with 22 credits, Provide coaching to personnel within a Contact Centre Supervise work unit to achieve work unit objectives (individuals and teams) Entrance…
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R4,850.00

Customer Service & Sales Techniques in a Contact Centre (New)

Module 1 of FET CERTIFICATE: CONTACT CENTRE OPERATIONS (NQF L4 SAQA ID 93996, LP 94081) In this SABPP accredited skills programme, students will cover the following unit standards with 22 credits, Identify customers of Contact Centres Describe features, advantages and benefits of a range of products or services Implement Contact…
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R4,850.00

Data Processing & Information Systems (New)

Module 4 of NATIONAL CERTIFICATE: CONTACT CENTRE & BUSINESS PROCESS OUTSOURCING SUPPORT (NQF L3 SAQA ID 93997, LP 94082)  In this SABPP accredited skills programme, students will cover the following unit standards with 22 credits, • Process data using information technology • Interpret classification systems in order to organise, retrieve…
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R4,850.00

Recruiting & Inducting Staff & HIV Awareness (New)

Module 4 of FET CERTIFICATE: GENERIC MANAGEMENT (NQF L4 SAQA ID 57712, LP 93950) In this SABPP accredited skills programme, students will cover the following unit standards with 11 credits, Recruit and select candidates to fill defined positions Induct a new employee Apply knowledge of HIV/AIDS to a specific business…
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R4,850.00

Supervisory Skills(New)

Module 3 of FET CERTIFICATE: GENERIC MANAGEMENT (NQF L4 SAQA ID 57712, LP 93950) In this SABPP accredited skills programme, students will cover the following unit standards with 21 credits, Prioritise time and work for self and team Monitor the level of service to a range of customers Conduct a…
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Free

The Management Environment(New)

Module 1 of FET CERTIFICATE: GENERIC MANAGEMENT (NQF L4 SAQA ID 57712, LP 93950) In this SABPP accredited skills programme, students will cover the following unit standards with 24 credits, Identify responsibilities of a team leader in ensuring that organisational standards are met Employ a systematic approach to achieving objectives…
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R4,850.00

Managing Performance (New)

Module 5 of FET CERTIFICATE: GENERIC MANAGEMENT (NQF L4 SAQA ID 57712, LP 93950) In this SABPP accredited skills programme, students will cover the following unit standards 11 credits, Supervise work unit to achieve work unit objectives (individuals and teams) Perform one-to-one training on the job Manage individual and team…
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Free

Fundamentals of Management (New)

Module 2 of FET CERTIFICATE: GENERIC MANAGEMENT (NQF L4 SAQA ID 57712, LP 93950) In this SABPP accredited skills programme, students will cover the following unit standards with 27 credits, Apply leadership concepts in a work context Motivate and Build a Team Apply the organisation’s code of conduct in a…
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R4,850.00

Contact Centre & Business Working Practices(New)

Module 1 of NATIONAL CERTIFICATE: CONTACT CENTRE & BUSINESS PROCESS OUTSOURCING SUPPORT (NQF L3 SAQA ID 93997, LP 94082) In this SABPP accredited skills programme, students will cover the following unit standards with 11 credits, Demonstrate an understanding of Contact Centre and BPO working practices Demonstrate understanding of employment relations…
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R4,850.00

Managing Self, Team, Time & Stress (New)

Module 2 of NATIONAL CERTIFICATE: CONTACT CENTRE & BUSINESS PROCESS OUTSOURCING SUPPORT (NQF L3 SAQA ID 93997, LP 94082) In this SABPP accredited skills programme, students will cover the following unit standards with 19 credits, Apply knowledge of self and team in order to develop a plan to enhance team…
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R4,850.00

Communicating with Customers in a Contact Centre (New)

Module 3 of NATIONAL CERTIFICATE: CONTACT CENTRE & BUSINESS PROCESS OUTSOURCING SUPPORT (NQF L3 SAQA ID 93997, LP 94082) In this SABPP accredited skills programme, students will cover the following unit standards with 36 credits, Handle a range of customer complaints in a Contact Centre and BPO Communicate with customers…
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R4,850.00

Contact Centre Operating Practices (New)

Module 3 of FET CERTIFICATE: CONTACT CENTRE OPERATIONS (NQF L4 SAQA ID 93996, LP 94081) In this SABPP accredited skills programme, students will cover the following unit standards with 34 credits, Retrieve and correlate statistical data applicable to Contact Centres Monitor and maintain performance standards in a Contact Centre Comply…
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R4,850.00

Administration Principles & Procedures (New)

Module 3 of FET CERTIFICATE: BUSINESS ADMINISTRATION SERVICES (NQF L4 SAQA ID 61595, LP 93568) In this SABPP accredited skills programme, students will cover the following unit standards with 18 credits, Develop administrative procedures in a selected organisation Manage administration records Present information in report format  Entrance Requirements  Learners must also…
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R4,850.00

The Business Environment (New)

Module 2 of FET CERTIFICATE: BUSINESS ADMINISTRATION SERVICES (NQF L4 SAQA ID 61595, LP 93568) In this SABPP accredited skills programme, students will cover the following unit standards with 26 credits, Analyse new developments reported in the media that could impact on a business sector or industry Comply with organisational ethics Demonstrate…
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R4,850.00

Working with People (New)

Module 4 of FET CERTIFICATE: BUSINESS ADMINISTRATION SERVICES (NQF L4 SAQA ID 61595, LP 93568) In this SABPP accredited skills programme, students will cover the following unit standards with 20 credits, Work as a project team member Display cultural awareness in dealing with customers and colleagues Contract service providers Manage service providers…
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R12,700.00

Generic Management FET Certificate NQF L4 SAQA ID 93996, LP 94081(New)

Further Education & Training Certificate: Generic Management (NQF L4 SAQA ID 93996, LP 94081) This Accredited National Qualification is intended for junior managers of small organisations, junior managers of business units in medium and large organisations, or those aspiring to these positions. Junior managers include team leaders, supervisors, foremen and…
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Supply Chain Management (Implementation)
R16,200.00

Senior Business Administrator Higher Certificate Office Administration NQF L5 SAQA ID 23619

This National Qualification is accredited by FASSET SETA and assessed through ICB. You will be able to manage the finances of a small to medium sized business, using your basic skills in accounting, reporting, finance and costing. This programme will provide the skills required to be an Assistant Financial Manager…
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