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All Courses

Showing 121-140 of 150 results
R5,500.00

Customer Service & Sales Techniques in a Contact Centre (New)

Module 1 of FET CERTIFICATE: CONTACT CENTRE OPERATIONS (NQF L4 SAQA ID 93996, LP 94081) In this SABPP accredited skills programme, students will cover the following unit standards with 22 credits, Identify customers of Contact Centres Describe features, advantages and benefits of a range of products or services Implement Contact…
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R5,500.00

Data Processing & Information Systems (New)

Module 4 of NATIONAL CERTIFICATE: CONTACT CENTRE & BUSINESS PROCESS OUTSOURCING SUPPORT (NQF L3 SAQA ID 93997, LP 94082)  In this SABPP accredited skills programme, students will cover the following unit standards with 22 credits, • Process data using information technology • Interpret classification systems in order to organise, retrieve…
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R5,500.00

Recruiting & Inducting Staff & HIV Awareness (New)

Module 4 of FET CERTIFICATE: GENERIC MANAGEMENT (NQF L4 SAQA ID 57712, LP 93950) In this SABPP accredited skills programme, students will cover the following unit standards with 11 credits, Recruit and select candidates to fill defined positions Induct a new employee Apply knowledge of HIV/AIDS to a specific business…
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R5,500.00

Supervisory Skills(New)

Module 3 of FET CERTIFICATE: GENERIC MANAGEMENT (NQF L4 SAQA ID 57712, LP 93950) In this SABPP accredited skills programme, students will cover the following unit standards with 21 credits, Prioritise time and work for self and team Monitor the level of service to a range of customers Conduct a…
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R5,500.00

The Management Environment(New)

Module 1 of FET CERTIFICATE: GENERIC MANAGEMENT (NQF L4 SAQA ID 57712, LP 93950) In this SABPP accredited skills programme, students will cover the following unit standards with 24 credits, Identify responsibilities of a team leader in ensuring that organisational standards are met Employ a systematic approach to achieving objectives…
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R5,500.00

Managing Performance (New)

Module 5 of FET CERTIFICATE: GENERIC MANAGEMENT (NQF L4 SAQA ID 57712, LP 93950) In this SABPP accredited skills programme, students will cover the following unit standards 11 credits, Supervise work unit to achieve work unit objectives (individuals and teams) Perform one-to-one training on the job Manage individual and team…
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R5,500.00

Fundamentals of Management (New)

Module 2 of FET CERTIFICATE: GENERIC MANAGEMENT (NQF L4 SAQA ID 57712, LP 93950) In this SABPP accredited skills programme, students will cover the following unit standards with 27 credits, Apply leadership concepts in a work context Motivate and Build a Team Apply the organisation’s code of conduct in a…
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R5,500.00

Contact Centre & Business Working Practices(New)

Module 1 of NATIONAL CERTIFICATE: CONTACT CENTRE & BUSINESS PROCESS OUTSOURCING SUPPORT (NQF L3 SAQA ID 93997, LP 94082) In this SABPP accredited skills programme, students will cover the following unit standards with 11 credits, Demonstrate an understanding of Contact Centre and BPO working practices Demonstrate understanding of employment relations…
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R5,500.00

Managing Self, Team, Time & Stress (New)

Module 2 of NATIONAL CERTIFICATE: CONTACT CENTRE & BUSINESS PROCESS OUTSOURCING SUPPORT (NQF L3 SAQA ID 93997, LP 94082) In this SABPP accredited skills programme, students will cover the following unit standards with 19 credits, Apply knowledge of self and team in order to develop a plan to enhance team…
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R5,500.00

Communicating with Customers in a Contact Centre (New)

Module 3 of NATIONAL CERTIFICATE: CONTACT CENTRE & BUSINESS PROCESS OUTSOURCING SUPPORT (NQF L3 SAQA ID 93997, LP 94082) In this SABPP accredited skills programme, students will cover the following unit standards with 36 credits, Handle a range of customer complaints in a Contact Centre and BPO Communicate with customers…
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Free

Contact Centre Operating Practices (New)

Module 3 of FET CERTIFICATE: CONTACT CENTRE OPERATIONS (NQF L4 SAQA ID 93996, LP 94081) In this SABPP accredited skills programme, students will cover the following unit standards with 34 credits, Retrieve and correlate statistical data applicable to Contact Centres Monitor and maintain performance standards in a Contact Centre Comply…
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R5,500.00

Administration Principles & Procedures (New)

Module 3 of FET CERTIFICATE: BUSINESS ADMINISTRATION SERVICES (NQF L4 SAQA ID 61595, LP 93568) In this SABPP accredited skills programme, students will cover the following unit standards with 18 credits, Develop administrative procedures in a selected organisation Manage administration records Present information in report format  Entrance Requirements  Learners must also…
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R5,500.00

The Business Environment (New)

Module 2 of FET CERTIFICATE: BUSINESS ADMINISTRATION SERVICES (NQF L4 SAQA ID 61595, LP 93568) In this SABPP accredited skills programme, students will cover the following unit standards with 26 credits, Analyse new developments reported in the media that could impact on a business sector or industry Comply with organisational ethics Demonstrate…
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R5,500.00

Working with People (New)

Module 4 of FET CERTIFICATE: BUSINESS ADMINISTRATION SERVICES (NQF L4 SAQA ID 61595, LP 93568) In this SABPP accredited skills programme, students will cover the following unit standards with 20 credits, Work as a project team member Display cultural awareness in dealing with customers and colleagues Contract service providers Manage service providers…
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R3,680.00

Entrepreneurship 1

This module forms part of the Entrepreneurship Programme offered by ICB. This accredited Entrepreneurship course is essential for anyone wanting to work in the business environment. You will be taught both written and verbal communication skills, which can be used in any career going forward. Course Overview Becoming an entrepreneur…
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R3,680.00

Entrepreneurship 2

ICB ENTREPRENEURSHIP PROGRAMME: ‘STUDY PLUS’ PROGRAMME Entrepreneurship 2: Code ICBENT2                                                 ICB Accredited This module forms part of the Entrepreneurship Programme offered by ICB. This accredited Entrepreneurship course is essential for anyone wanting to work in the business environment. Course Overview Entrepreneurship and SMME’s New business ventures Entrepreneurial management functions…
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R3,680.00

Entrepreneurship 3

ICB ENTREPRENEURSHIP PROGRAMME: ‘STUDY PLUS’ PROGRAMME Entrepreneurship 3: Code ICBENT3                                                 ICB Accredited This module forms part of the Entrepreneurship Programme offered by ICB. This accredited Entrepreneurship course is essential for anyone wanting to work in the business environment. Course Overview The entrepreneurial process Recognising and evaluating opportunities Managing rapid…
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R14,150.00

National Diploma Management Accountant NQF L6 SAQA ID 20366

National Diploma Financial Accounting: Code ENT300            ICB Accredited NQF L6 SAQA ID 20366                                 This National Qualification is accredited by FASSET SETA and assessed through ICB. You will be able to manage the finances of a small to medium sized business, using your…
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R21,150.00

Certificate: Office Administration – NQF L5 – SAQA ID 23618

OFFICE MANAGEMENT: Certificate in Office Administration: Code OMP100                                   ICB Accredited     NQF L5 – SAQA ID 23618 This National Qualification is accredited by FASSET SETA and assessed through ICB. You will understand business communication, basic bookkeeping up to trial balance, basic knowledge of cost & management accounting and computing. You…
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Small Business Entrepreneurship
R17,700.00

Higher Certificate: Senior Entrepreneur

Higher Certificate Office Administration: Code ENT200                   ICB Accredited           NQF L5 SAQA ID 23619                                 This National Qualification is accredited by FASSET SETA and assessed through ICB. You will be able to manage the finances of a small to medium sized business, using your basic skills in…
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