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Short Courses

productivity-performance-management-sabppm
R5,500.00

Productivity and Performance Management

This SABPP accredited course is suitable for HR professionals and individuals needing to increase their skills and knowledge in productivity and performance in the workplace.  To grasp the economic value of skills in the workforce, one needs to have a clear understanding of productivity and what it entails. As productivity…
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R3,680.00

Entrepreneurship 3

ICB ENTREPRENEURSHIP PROGRAMME: ‘STUDY PLUS’ PROGRAMME Entrepreneurship 3: Code ICBENT3 ICB Accredited This module forms part of the Entrepreneurship Programme offered by ICB. This accredited Entrepreneurship course is essential for anyone wanting to work in the business environment.Course Overview The entrepreneurial process Recognising and evaluating opportunities Managing rapid growth Introduction…
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R3,680.00

Entrepreneurship 2

ICB ENTREPRENEURSHIP PROGRAMME: ‘STUDY PLUS’ PROGRAMME Entrepreneurship 2: Code ICBENT2 ICB Accredited This module forms part of the Entrepreneurship Programme offered by ICB. This accredited Entrepreneurship course is essential for anyone wanting to work in the business environment.Course Overview Entrepreneurship and SMME’s New business ventures Entrepreneurial management functions Leading a…
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R3,680.00

Entrepreneurship 1

This module forms part of the Entrepreneurship Programme offered by ICB. This accredited Entrepreneurship course is essential for anyone wanting to work in the business environment. You will be taught both written and verbal communication skills, which can be used in any career going forward.Course Overview Becoming an entrepreneur Financing…
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R5,500.00

Working with People

Module 4 of FET CERTIFICATE: BUSINESS ADMINISTRATION SERVICES (NQF L4 SAQA ID 61595, LP 93568) In this SABPP accredited skills programme, students will cover the following unit standards with 20 credits, Work as a project team member Display cultural awareness in dealing with customers and colleagues Contract service providers Manage service providers…
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R5,500.00

The Business Environment

Module 2 of FET CERTIFICATE: BUSINESS ADMINISTRATION SERVICES (NQF L4 SAQA ID 61595, LP 93568) In this SABPP accredited skills programme, students will cover the following unit standards with 26 credits, Analyse new developments reported in the media that could impact on a business sector or industry Comply with organisational ethics Demonstrate…
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R5,500.00

Administration Principles & Procedures

Module 3 of FET CERTIFICATE: BUSINESS ADMINISTRATION SERVICES (NQF L4 SAQA ID 61595, LP 93568) In this SABPP accredited skills programme, students will cover the following unit standards with 18 credits, Develop administrative procedures in a selected organisation Manage administration records Present information in report format Entrance Requirements  Learners must also…
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Free

Contact Centre Operating Practices

Module 3 of FET CERTIFICATE: CONTACT CENTRE OPERATIONS (NQF L4 SAQA ID 93996, LP 94081) In this SABPP accredited skills programme, students will cover the following unit standards with 34 credits, Retrieve and correlate statistical data applicable to Contact Centres Monitor and maintain performance standards in a Contact Centre Comply…
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R5,500.00

Communicating with Customers in a Contact Centre

Module 3 of NATIONAL CERTIFICATE: CONTACT CENTRE & BUSINESS PROCESS OUTSOURCING SUPPORT (NQF L3 SAQA ID 93997, LP 94082) In this SABPP accredited skills programme, students will cover the following unit standards with 36 credits, Handle a range of customer complaints in a Contact Centre and BPO Communicate with customers…
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R5,500.00

Managing Self, Team, Time & Stress

Module 2 of NATIONAL CERTIFICATE: CONTACT CENTRE & BUSINESS PROCESS OUTSOURCING SUPPORT (NQF L3 SAQA ID 93997, LP 94082) In this SABPP accredited skills programme, students will cover the following unit standards with 19 credits, Apply knowledge of self and team in order to develop a plan to enhance team…
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R5,500.00

Contact Centre & Business Working Practices

Module 1 of NATIONAL CERTIFICATE: CONTACT CENTRE & BUSINESS PROCESS OUTSOURCING SUPPORT (NQF L3 SAQA ID 93997, LP 94082) In this SABPP accredited skills programme, students will cover the following unit standards with 11 credits, Demonstrate an understanding of Contact Centre and BPO working practices Demonstrate understanding of employment relations…
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R5,500.00

Fundamentals of Management

Module 2 of FET CERTIFICATE: GENERIC MANAGEMENT (NQF L4 SAQA ID 57712, LP 93950) In this SABPP accredited skills programme, students will cover the following unit standards with 27 credits, Apply leadership concepts in a work context Motivate and Build a Team Apply the organisation’s code of conduct in a…
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R5,500.00

Managing Performance

Module 5 of FET CERTIFICATE: GENERIC MANAGEMENT (NQF L4 SAQA ID 57712, LP 93950) In this SABPP accredited skills programme, students will cover the following unit standards 11 credits, Supervise work unit to achieve work unit objectives (individuals and teams) Perform one-to-one training on the job Manage individual and team…
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R5,500.00

The Management Environment

Module 1 of FET CERTIFICATE: GENERIC MANAGEMENT (NQF L4 SAQA ID 57712, LP 93950) In this SABPP accredited skills programme, students will cover the following unit standards with 24 credits, Identify responsibilities of a team leader in ensuring that organisational standards are met Employ a systematic approach to achieving objectives…
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R5,500.00

Supervisory Skills

Module 3 of FET CERTIFICATE: GENERIC MANAGEMENT (NQF L4 SAQA ID 57712, LP 93950) In this SABPP accredited skills programme, students will cover the following unit standards with 21 credits, Prioritise time and work for self and team Monitor the level of service to a range of customers Conduct a…
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R5,500.00

Recruiting & Inducting Staff & HIV Awareness

Module 4 of FET CERTIFICATE: GENERIC MANAGEMENT (NQF L4 SAQA ID 57712, LP 93950) In this SABPP accredited skills programme, students will cover the following unit standards with 11 credits, Recruit and select candidates to fill defined positions Induct a new employee Apply knowledge of HIV/AIDS to a specific business…
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R5,500.00

Data Processing & Information Systems

Module 4 of NATIONAL CERTIFICATE: CONTACT CENTRE & BUSINESS PROCESS OUTSOURCING SUPPORT (NQF L3 SAQA ID 93997, LP 94082)  In this SABPP accredited skills programme, students will cover the following unit standards with 22 credits, • Process data using information technology • Interpret classification systems in order to organise, retrieve…
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R5,500.00

Customer Service & Sales Techniques in a Contact Centre

Module 1 of FET CERTIFICATE: CONTACT CENTRE OPERATIONS (NQF L4 SAQA ID 93996, LP 94081) In this SABPP accredited skills programme, students will cover the following unit standards with 22 credits, Identify customers of Contact Centres Describe features, advantages and benefits of a range of products or services Implement Contact…
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R5,500.00

Coaching for Performance

Module 2 of FET CERTIFICATE: CONTACT CENTRE OPERATIONS (NQF L4 SAQA ID 93996, LP 94081)  In this SABPP accredited skills programme, students will cover the following unit standards with 22 credits, Provide coaching to personnel within a Contact Centre Supervise work unit to achieve work unit objectives (individuals and teams) Entrance…
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R5,500.00

Personal Effectiveness

Personal Effectiveness: Code BAF1PE Module 1 of FET CERTIFICATE: BUSINESS ADMINISTRATION SERVICES (NQF L4 SAQA ID 61595, LP 93568) In this SABPP accredited skills programme, students will cover the following unit standards with 10 credits, Achieve personal effectiveness in business environment Apply efficient time management to the work of a…
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Academy of York Banking details

Bank Name: Absa Bank

Account Number: 4076 998 918

Branch Code: 632 005

Remember to use your ID as a reference when making a payment!

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