Module 3 of NATIONAL CERTIFICATE: CONTACT CENTRE & BUSINESS PROCESS OUTSOURCING SUPPORT (NQF L3 SAQA ID 93997, LP 94082)
In this SABPP accredited skills programme, students will cover the following unit standards with 36 credits,
- Handle a range of customer complaints in a Contact Centre and BPO
- Communicate with customers in a Contact Centre and BPO
- Process incoming and outgoing telephone calls
- Manage in-bound and/or out-bound calls in a Contact Centre
- Negotiate an agreement or deal in an authentic work situation
Learners must also have a good level of English literacy and numeracy.
Assessment and Award
This qualification will be assessed by means of a Summative Assessment assignment and there are no exams. A mark of 65% is required to pass this SABPP accredited and NQF aligned short course.
|Price Before Bursary||R10 000.00|
|Price After Bursary||R6 000.00|
*Prospective students need to contact Academy of York to determine if they qualify for a bursary
|1: Once Off Payment|
|Once Off Payment Price||R5 500.00|
Once Off Payment
|2: Payment Plan|
|Payment Plan||R400.00 over 15 Months|
*Please Complete the form to get one of our Support Consultants to contact you regarding a Payment Plan
Academy of York is accredited by FASSET SETA, SAIOSH, SABPP, PMSA, COMENSA and the Institute of Certified Bookkeepers (ICB), and is registered with the Department of Higher Education and Training as a Private College.
This course is accredited by SABPP, South African Board for People Practices. The SABPP is a SAQA recognized professional body, and regulates statutory quality and standards for People Professions.
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