Managing Self, Team, Time & Stress

Module 2 of NATIONAL CERTIFICATE: CONTACT CENTRE & BUSINESS PROCESS OUTSOURCING SUPPORT (NQF L3 SAQA ID 93997, LP 94082)

In this SABPP accredited skills programme, students will cover the following unit standards with 19 credits,

• Apply knowledge of self and team in order to develop a plan to enhance team performance
• Use time management techniques to manage time in a financial services environment
• Identify causes of stress and techniques to manage it in the workplace
• Provide coaching to personnel within a contact centre

Entrance Requirements 

Learners must also have a good level of English literacy and numeracy.

Assessment and Award

This qualification will be assessed by means of a Summative Assessment assignment and there are no exams. A mark of 65% is required to pass this SABPP accredited and NQF aligned short course. 

AOY Accreditation

Academy of York is accredited by FASSET SETA, SAIOSH, SABPP, PMSA, COMENSA and the Institute of Certified Bookkeepers (ICB), and is registered with the Department of Higher

This course is accredited by SABPP, South African Board for People Practices. The SABPP is a SAQA recognized professional body, and regulates statutory quality and standards for People Professions.