Module 2 of NATIONAL CERTIFICATE: CONTACT CENTRE & BUSINESS PROCESS OUTSOURCING SUPPORT (NQF L3 SAQA ID 93997, LP 94082)
In this SABPP accredited skills programme, students will cover the following unit standards with 19 credits,
- Apply knowledge of self and team in order to develop a plan to enhance team performance
- Use time management techniques to manage time in a financial services environment
- Identify causes of stress and techniques to manage it in the workplace
- Provide coaching to personnel within a contact centre
Learners must also have a good level of English literacy and numeracy.
Assessment and Award
This qualification will be assessed by means of a Summative Assessment assignment and there are no exams. A mark of 65% is required to pass this SABPP accredited and NQF aligned short course.
Academy of York is accredited by FASSET SETA, SAIOSH, SABPP, PMSA, COMENSA and the Institute of Certified Bookkeepers (ICB), and is registered with the Department of Higher
This course is accredited by SABPP, South African Board for People Practices. The SABPP is a SAQA recognized professional body, and regulates statutory quality and standards for People Professions.
|Course Name: Managing Self, Team, Time & Stress (CCC2MS)|
|Price Before bursary||R10 000|
|Price after bursary||R6 000*|
|Once off payment price||R5 500|
|Payment Plan||R400 over 15 months|
*Prospective students need to contact Academy of York to determine if they qualify for a bursary