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Managing Self, Team, Time & Stress

Module 2 of NATIONAL CERTIFICATE: CONTACT CENTRE & BUSINESS PROCESS OUTSOURCING SUPPORT (NQF L3 SAQA ID 93997, LP 94082)

In this SABPP accredited skills programme, students will cover the following unit standards with 19 credits,

  • Apply knowledge of self and team in order to develop a plan to enhance team performance
  • Use time management techniques to manage time in a financial services environment
  • Identify causes of stress and techniques to manage it in the workplace
  • Provide coaching to personnel within a contact centre

Entrance Requirements 

Learners must also have a good level of English literacy and numeracy.

Assessment and Award

This qualification will be assessed by means of a Summative Assessment assignment and there are no exams. A mark of 65% is required to pass this SABPP accredited and NQF aligned short course. 

Course Price

Price Before Bursary R10 000.00
Price After Bursary R6 000.00

*Prospective students need to contact Academy of York to determine if they qualify for a bursary

Payment Options

1: Once Off Payment
Once Off Payment Price R5 500.00

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2: Payment Plan
Registration R850.00
Payment Plan R400.00 over 15 Months

*Please Complete the form to get one of our Support Consultants to contact you regarding a Payment Plan

AOY Accreditation

Academy of York is accredited by FASSET SETA, SAIOSH, SABPP, PMSA, COMENSA and the Institute of Certified Bookkeepers (ICB), and is registered with the Department of Higher

This course is accredited by SABPP, South African Board for People Practices. The SABPP is a SAQA recognized professional body, and regulates statutory quality and standards for People Professions.

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Academy of York Banking details

Bank Name: Absa Bank

Account Number: 4076 998 918

Branch Code: 632 005

Remember to use your ID as a reference when making a payment!

Pay the required Registration Fee for the course you have selected. You can do this via SnapScan (Download the app), Electronic Transfer (EFT), or at your Bank

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