Module 3 of FET CERTIFICATE: CONTACT CENTRE OPERATIONS (NQF L4 SAQA ID 93996, LP 94081)
In this SABPP accredited skills programme, students will cover the following unit standards with 34 credits,
- Retrieve and correlate statistical data applicable to Contact Centres
- Monitor and maintain performance standards in a Contact Centre
- Comply with service levels as set out in a Contact Centre Operation
Entrance Requirements
Learners must also have a good level of English literacy and numeracy.
Assessment and Award
This qualification will be assessed by means of a Summative Assessment assignment and there are no exams. A mark of 65% is required to pass this SABPP accredited and NQF aligned short course.
AOY Accreditation
Academy of York is accredited by FASSET SETA, SAIOSH, SABPP, PMSA, COMENSA and the Institute of Certified Bookkeepers (ICB), and is registered with the Department of Higher Education and Training as a Private College.
This course is accredited by SABPP, South African Board for People Practices. The SABPP is a SAQA recognized professional body, and regulates statutory quality and standards for People Professions.
| Course Name: Contact Centre Operating Practices (CCF3OP) | |
| Price Before bursary | R10 000 |
| Price after bursary | R6 000* |
| Once off payment price | R5 500 |
| Payment Plan | R400 over 15 months |
| Registration Fee | R850 |
*Prospective students need to contact Academy of York to determine if they qualify for a bursary
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