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Customer Service & Sales Techniques in a Contact Centre

Module 1 of FET CERTIFICATE: CONTACT CENTRE OPERATIONS (NQF L4 SAQA ID 93996, LP 94081)

In this SABPP accredited skills programme, students will cover the following unit standards with 22 credits,

  • Identify customers of Contact Centres
  • Describe features, advantages and benefits of a range of products or services
  • Implement Contact Centre specific sales techniques to generate sales through a Contact Centre

Entrance Requirements

Learners must also have a good level of English literacy and numeracy.

Assessment and Award

This qualification will be assessed by means of a Summative Assessment assignment and there are no exams. A mark of 65% is required to pass this SABPP accredited and NQF aligned short course.

Course Price

Price Before Bursary R10 000.00
Price After Bursary R6 000.00

*Prospective students need to contact Academy of York to determine if they qualify for a bursary

Payment Options

1: Once Off Payment
Once Off Payment Price R5 500.00

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2: Payment Plan
Registration R850.00
Payment Plan R400.00 over 15 Months

*Please Complete the form to get one of our Support Consultants to contact you regarding a Payment Plan

AOY Accreditation

Academy of York is accredited by FASSET SETA, SAIOSH, SABPP, PMSA, COMENSA and the Institute of Certified Bookkeepers (ICB), and is registered with the Department of Higher Education and Training as a Private College.

This course is accredited by SABPP, South African Board for People Practices. The SABPP is a SAQA recognized professional body, and regulates statutory quality and standards for People Professions.

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Academy of York Banking details

Bank Name: Absa Bank

Account Number: 4076 998 918

Branch Code: 632 005

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Pay the required Registration Fee for the course you have selected. You can do this via SnapScan (Download the app), Electronic Transfer (EFT), or at your Bank

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