Module 1 of FET CERTIFICATE: CONTACT CENTRE OPERATIONS (NQF L4 SAQA ID 93996, LP 94081)
In this SABPP accredited skills programme, students will cover the following unit standards with 22 credits,
- Identify customers of Contact Centres
- Describe features, advantages and benefits of a range of products or services
- Implement Contact Centre specific sales techniques to generate sales through a Contact Centre
Learners must also have a good level of English literacy and numeracy.
Assessment and Award
This qualification will be assessed by means of a Summative Assessment assignment and there are no exams. A mark of 65% is required to pass this SABPP accredited and NQF aligned short course.
|Price Before Bursary||R10 000.00|
|Price After Bursary||R6 000.00|
*Prospective students need to contact Academy of York to determine if they qualify for a bursary
|1: Once Off Payment (No Registration Fee)|
|Once Off Payment Price||R5 500.00|
|2: Payment Plan|
|Payment Plan||R400.00 over 15 Months|
*Please Complete the form to get one of our Support Consultants to contact you regarding a Payment Plan
Academy of York is accredited by FASSET SETA, SAIOSH, SABPP, PMSA, COMENSA and the Institute of Certified Bookkeepers (ICB), and is registered with the Department of Higher Education and Training as a Private College.
This course is accredited by SABPP, South African Board for People Practices. The SABPP is a SAQA recognized professional body, and regulates statutory quality and standards for People Professions.
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