Data Processing & Information Systems

Module 4 of NATIONAL CERTIFICATE: CONTACT CENTRE & BUSINESS PROCESS OUTSOURCING SUPPORT (NQF L3 SAQA ID 93997, LP 94082) 

In this SABPP accredited skills programme, students will cover the following unit standards with 22 credits,

• Process data using information technology
• Interpret classification systems in order to organise, retrieve and dispose of records
• Collect and record information queries and requests from customers
• Manage the capture, capture, storage and retrieval of human resources information using an information system

Entrance Requirements

Learners must also have a good level of English literacy and numeracy.

Assessment and Award

This qualification will be assessed by means of a Summative Assessment assignment and there are no exams. A mark of 65% is required to pass this SABPP accredited and NQF aligned short course.

AOY Accreditation

Academy of York is accredited by FASSET SETA, SAIOSH, SABPP, PMSA, COMENSA and the Institute of Certified Bookkeepers (ICB), and is registered with the Department of Higher Education and Training as a Private College.

This course is accredited by SABPP, South African Board for People Practices. The SABPP is a SAQA recognized professional body, and regulates statutory quality and standards for People Professions.