Business & Office Administration 1

This course is the second module of the Certificate, Office Administration, SAQA ID 23618.  This program is ideal for students looking to achieve the skills required to work in an office environment and will provide the skills required to become a Receptionist, Office Assistant, Office Administrator, Public Relations Officer or Marketing Manager.

Course Overview

  • The role and function of a Secretary
  • How to create evidence and maintain confidentiality
  • Mail handling
  • The role and function of a Receptionist
  • Record management systems

Study period: up to 6 months   

Entry Requirements

Students taking this course should have completed ICB Office Communication before starting this course.

Study PLUS Course Material

Study material includes a Textbook, Study & Solutions Guide and for those students who require additional assistance in the form of video learning, a FREE USB DRIVE containing Videos and Solutions Playlists.

ICB Assessment and Award

Using the ICB (Institute of Certified Bookkeepers) programme material, 30% of your final mark is calculated from the activities and evaluations you undertake during your Entrepreneurial distance learning course. Your Portfolio of Evidence (POE) is a folder you will receive once you have registered for your assessment, and it must include all tests and assignments you have completed for each module.

You will be required to do a written exam for each module, which accounts for 70% of your final mark and you will include that in your POE, which must be submitted to an ICB assessor. Assessment Centre are located throughout South Africa, so please visit to find an exam venue closest to you. Upon successful completion of your exam, ICB will certify you with a statement of competence showing the respective unit standards, which you have completed.

Important ICB Exam Information

You will need to register as a Student Member with the ICB, and enrol for the exam before prescribed closing dates with them. Please note ICB registration and assessment fees are not included in your course fees and must be paid directly to ICB. Please go to for current fees.

AOY Accreditation

Academy of York is accredited by FASSET SETA, SAIOSH, HWSETA, SABPP, PMSA, CompTIA, COMENSA and the Institute of Certified Bookkeepers (ICB), and is registered with the Department of Higher Education and Training as a Private College.

This course is accredited by ICB, a SAQA recognized professional body.

Course Name: Business & Office Administration (ICBBOA)
Price Before bursary R6 667
Price after bursary R4 000*
Once off payment price R3 680
Payment Plan R400 over 10 months
Registration Fee R800

*Prospective students need to contact Academy of York to determine if they qualify for a bursary

It was so good and the way I enjoyed studying Office Communication I even studied the hole book. It was so easy to corporate as the instructions were guiding each and every step. Modules were also divided in a good shape and it was easy to understand the hole course. I thank you.

Tshepo Mzizi

I found the course very enlightening. I always thought distance learning was difficult, but to my surprise, I realised it needs dedication and self-discipline and was not hard at all. I truly enjoyed my time studying. My student advisor (Abiather) was always available whenever I needed assistance and the rest of the staff. Thank you AYOY for giving me an opportunity to improve my skills and my CV.

Mamokemane Poolo

“My study experience was wonderful. This was due to the AOY team consistently checking in on how I was and what they could do to assist me.”

Mandiphiwe Mgudu

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Ph.D in Educational Management, Businesswoman, Entrepreneur and Leader

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