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Customer Service and Call Centre Management

Customer service is the life-blood of any business.  In our highly competitive business world, effective management of customer queries play a large role in how your business is perceived by the public, and it can determine the success or failure of your product or service.  Because of this, trained customer service and call centre agents are highly sought after in all industries.

Companies are realising the importance of good customer service and are investing in external call centre agents to service their clients.  The rise in technology has enabled South Africa to be an effective contributor to global call centres, making Customer Service and Call Centre Management a highly viable career choice.

This course is directed at anyone employed in the service industry or those looking to begin a career in this field.  It covers the key principles of customer service, such as effective communication techniques, how professionally trained call centre agents can improve your business, as well as dealing with dissatisfied customers.

  • Key principles of customer service
  • Factors affecting customer service
  • The importance of effective communication skills in customer service
  • The customer service professional
  • Client relations in a contact centre
  • Customer service, contact centres and client relations – dealing with customer problems and handling dissatisfied customers
  • Customer service, contact centres and client relations – building effective customer relationships

Study period: up to 9 months     

Study PLUS Course Material

Study material includes a Textbook, Study & Solutions Guide and for those students who require additional assistance in the form of video learning, a FREE USB DRIVE containing Videos and Solutions Playlists.

Assignment based. No tests. No exams.

All you have to do to get started is to register. You will receive your course material within 10- 12 working days of registration, after which you start studying towards your Academy of York certificate.

There are NO exams, NO tests, only assignments that you can complete from the comfort of your own home.

Course Price

Price Before Bursary R10 000.00
Price After Bursary R6 000.00

*Prospective students need to contact Academy of York to determine if they qualify for a bursary

Payment Options

1: Once Off Payment
Once Off Payment Price R5 500.00

Lockdown Special

R4 950.00  
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2: Payment Plan
Registration R700.00
Payment Plan R400.00 over 15 Months

*Please Complete the form to get one of our Support Consultants to contact you regarding a Payment Plan

AOY Accreditation

Academy of York is accredited by FASSET SETA, SAIOSH, SABPP, PMSA, COMENSA and the Institute of Certified Bookkeepers (ICB), and is registered with the Department of Higher Education and Training as a Private College.

This course is approved by Academy of York.

“Studying through AOY has been a really enjoyable experience. The course content was interesting and the facilitators were always available for assistance.”

Jacques Maree”

I found the material easy to understand, and where I was unsure found the response to my question quick and accurate. The whole experience has been enjoyable, and stress-free.”

Tilanie Meierhans

 

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Ph.D in Educational Management, Businesswoman, Entrepreneur and Leader

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Academy of York Banking details

Bank Name: Absa Bank

Account Number: 4076 998 918

Branch Code: 632 005

Remember to use your ID as a reference when making a payment!

Pay the required Registration Fee for the course you have selected. You can do this via SnapScan (Download the app), Electronic Transfer (EFT), or at your Bank

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